Shipping policy

To ensure a smooth delivery, please provide the correct delivery address when ordering. We deliver to the address you provide during the ordering process. If you discover that the shipping address is incorrect, please contact us immediately for correction. Please note that we cannot change the shipping address after the order has been shipped.

2. Delivery time

We aim to process and deliver your orders as quickly as possible. Delivery time varies depending on your location and selected shipping option. An estimated delivery time is displayed at checkout based on your delivery address and shipping options. Delivery times may be affected by factors such as weather conditions and other events beyond our control.

3. Shipping cost

The shipping cost depends on the weight of the order, delivery address and chosen shipping option. The exact shipping cost will be shown at checkout before you complete your order.

4. Tracking of deliveries

In order for you to follow the delivery status of your order, we provide tracking information as soon as your order has been shipped. Use the tracking code or link to follow your delivery online and get updated information on the whereabouts of your order.

5. Delays and problems with deliveries

We do our best to deliver your order on time and in good condition. If you experience delays or problems with your delivery, including damage to the item or incorrect item, please contact us immediately. We will evaluate the situation and take steps to resolve the issue as soon as possible.

6. Returned packages

If an order is returned due to an incorrect delivery address, inability to deliver, or if the customer does not collect the package from the drop off location, we will contact the customer to arrange redelivery or refund. Costs for redelivery may be added.

7. International shipping

For customers outside Sweden, international shipping may take longer due to customs handling and import regulations in the recipient country. We are not responsible for delays that may occur due to international shipping.

Thank you for shopping at smaisweden.se

We strive to offer a smooth and reliable delivery service. For questions or further information about our shipping policy, contact us at info@punoknordic.se